While small businesses are different from larger organizations in both size and scale, it is remarkable how much they operate like larger businesses. Even slight amounts of computer downtime are disruptive to small businesses, just as they are for enterprises. Small businesses have come to expect the same level of performance and reliability from their networks that is assumed at the enterprise level, with one key difference: small businesses expect high performance levels at a fraction of the costs incurred by enterprises to achieve the same goal.

TD Computer Solutions offers attractively priced monthly contracts, providing proactive support services in an expedient manner. Through use of remote management and monitoring tools, TD Computer Solutions will be able to constantly gauge your company's network status, advising you of systems-related work to be done, and in many instances, addressing those issues directly via secured Internet link.

Listed below are examples of daily, weekly and monthly activities that can be accomplished to ensure peak operating efficiency, ensuring that you are completed satisfied with your computer network and service.

Daily Activities:

  • Performance Counters - View recent reports for the critical monitoring areas of disk, memory, and processor. This information is especially useful when viewed daily to determine memory leaks, high processor use, and high disk-space use.
  • Memory in Use - Indicates the physical memory in use. A value consistently near the total physical memory in the server suggests that adding more physical memory to the server computer would improve performance.
  • Free Disk Space - Review the free space available in megabytes. Ensure that there is sufficient free disk space, especially on the disk containing the system and paging files.
  • Busy Disk Time - Review the percentage of busy time for each disk. A disk getting low on free space and having a high busy time percentage is a possible indicator that the disk is being overloaded or is fragmented,
  • CPU Use -Consistently high percentages or a gradual increase in percentage may indicate the need for a faster processor, or an additional processor.
  • Top 5 Processes by Memory Usage and the Top 5 Processes by CPU Usage - Detects if a process is exceeding the memory or CPU usage that is expected of it, or if there is an unexpected process using high percentages of resources.
  • Backup - Verify that the scheduled backup occurred as expected.
  • System Updates - Verify operating system and virus definition updates have been successfully processed.
  • Weekly Report - Summary report confirming that all systems are functioning normally; also identifying any system errors or unusual occurrences, and steps taken to resolve these issues

    Weekly Activities:

    Performance of computer network-related tasks, such as:

  • Investigating a failed tape backup (for example, corruption of tape media)
  • Adding a new user
  • Troubleshooting a printer problem
  • Providing end-user support (local users and remote users)
  • Responding to security bulletins.
  • Applying the latest service packs, hot fixes, and patches to the server and client computers (while this can be largely automated, there still may be manual intervention required for certain updates/hot fixes)

    Monthly Activities:

  • Perform a test tape restore to verify the fitness of data backups
  • Perform a test restart of the server to assure its ability to recover from an unexpected restart condition
  • Perform tests on the uninterruptible power supply (UPS) to ensure the health of the backup battery
  • Defragment disks
  • Recover disk space by deleting unneeded files
  • Complete special requests, such as installing a new business application

    Based on the results of the maintenance, remote management, and monitoring activities performed during the year, you can confidently be advised about recommended upgrades. For example, you can be alerted ahead of time of the need to implement a faster network switch, or to add more memory or disk space to the server computer.